frequently asked questions

We are open rain or shine. The 7 Floors of Hell is an outdoor event with all of our haunts covered by tents so that you still have a great experience. However, an onsite manager may shut down the show if conditions get too dangerous from inclement weather.

We are open Friday and Saturday nights from 7pm to 11:00pm from September 26th through November 1st.

You can buy tickets online or at the door. It is strongly recommended you buy your tickets in advance. 

No. We only accept digital tickets for scanning. Make sure you add them to your apple wallet or google wallet. 

No. You paid us to frighten you. If you can’t finish the experiences, we’ll take it as a compliment. Like most large live events, we do not offer refunds. 

No. However you can purchase single haunt tickets to go back through and experience your favorite haunted house again! 

No.

Yes, we accept visa, mastercard, apple pay and cash app at our on-site ticket off and at our online ticketing page.

We are open rain or shine. The 7 Floors of Hell is an outdoor event with all of our haunts covered by tents so that you still have a great experience. However, an onsite manager may shut down the show if conditions get too dangerous from inclement weather. In the event of thunder and/or lightning we may delay haunt entry for a period of time.

Line times will vary if you come during peak hours or not. RIP ticket holders jump right to the front of the line and fast pass holders are rotated in every other group. If one haunt is a longer wait you can always go experience one of the other haunts until other lines die down. During our September dates, the wait is usually very short. As it gets closer to Halloween, the wait can be longer. The closer you come to opening time the shorter the wait. 

No, the queue lines are outdoors. 

No it is not. We are sorry, but there are too many variables since the haunts are not inside of permanent structures. Our apologies. 

Yes. We do our best to have our staff watch out for you. We have our own private security on site as well as having off-duty police officers at the event for your safety.

No. For the safety of our staff; photography, video recording (including GoPros) are not permitted. 

If you get too scared, stay calm and tell the nearest actor and they will escort you to the nearest emergency exit and lead you out of the haunt. Please note, we do not give refunds under any circumstances. You paid us to scare you.

Small purses and/or bags are allowed in. No backpacks and other large bags are allowed and should be left in your vehicle. 

No there is plenty of parking onsite at the fairgrounds.

Each individual haunt has a different level of thrill and length of time. Depending on how many people are in line and how many are in the haunt in front of you will determine the length of time you spend inside each haunt.

Yes. We have strobe lights in all of the haunts. It is not recommended that individuals with epilepsy go through these haunts.

The maximum group size is 4 people. We do our best to ensure that each group is able to experience each scare and give our actors time to reset in their scenes. Keeping groups smaller will be beneficial to your experience.

NO. The actors will not touch you. Please be respectful and do not touch them. Incidental and unintentional contact may occur, as they do get very close and our houses are purposely dark and disorienting but they will not touch you. 

No. We recommend 7 Floors of Hell for ages 10 & up. However, we will not allow children under the age of 5. It is largely up to you as a parent to know what your child can handle. Also, remember that each guest has to be able to walk on their own. Parental discretion is advised.

Enter at your own risk. We have numerous fog effects throughout the houses as well as strobe lights, loud noises, vertigo tunnel, latex and various attractions that could inadvertently cause harm.

No. As much as we love our furry friends, the environment at the 7 Floors of Hell is definitely not one they would enjoy. Even well trained service animals are not effectively prepared for the environment that a haunted house presents. For the safety of our guests and staff, animals of any kind will not be permitted to join you in your 7 Floors of Hell experience.

We do not recommend pregnant women go through the haunted houses. We suggest calling your OBGYN and/or Physician to discuss the situation with them.

No. Everyone who goes through must walk and children can NOT be carried. If they're too young to walk they're too young, period. The 7 Floors of Hell contains moist & uneven walking surfaces and areas of total darkness. It is not safe or wise to carry a small child. Please use your discretion as a parent before purchasing a ticket for your child. Like many large events we do not offer refunds under any circumstances.

The event is outdoors so please dress warmly and be prepared for the weather. The grounds and parking lots can be slippery, uneven, and wet. Long pants and sturdy shoes are highly recommended. Flip flops, opened toed shoes and high heels are a really really bad idea no matter how good it makes your outfit look.

Yes. We will not allow foul language, obscene behavior, touching the actors, weapons, alcohol, drugs, etc…. We reserve the right to refuse the admittance to anyone we deem not appropriate for entry. Please use your head!!! 

Yes! We can't wait to see you in costume. No props allowed, please leave those at home. 

Please email events@joebooevilevents.com or message us via our facebook page https://www.facebook.com/7FloorsOfHell/